Following the government’s announcement of the lifting of the legal restrictions on social contact from Monday 19th July, we have thought long and hard on how we can continue to offer a safe visitor experience during Covid times.
- Whilst inside, we ask you to continue to keep socially distanced throughout and wear a face covering.
- Visitor numbers will still be limited each day, and arrival times staggered to ensure social distancing is met at all times.
To keep our visitors and staff as safe as possible, whilst giving you the best experience possible when you visit the aquarium, we’ve stripped back to focus on the bare necessities. Your visit might look very different for a while, but you’ll still be able to see your favourite creatures, and we are still one of the most picturesque places to visit and we all look forward to welcoming you!
- What we’re doing
- What we ask you to do
- Closed areas & changes
- FAQs about booking
- FAQs about your visit
To keep our visitors and staff as safe as possible we have been working hard to make sure that the aquarium is covid-secure, but does not compromise your experience. Whilst inside, we ask you to keep to our social distancing markers, and adhere to our new one-way route.
During your visit
We’ve been thinking long and hard about how you can get the most of your visit whilst helping us be covid-secure, and that has meant we’ve made a few changes.
Unfortunately, all in person talks and displays are suspended. To maintain social distancing, we’ll be asking you to follow our distance markers around the aquarium and adhere to some new one-way routes.
We ask that you please wear a face covering inside the attraction and café/giftshop unless you declare that you have a government listed exemption or are under the age of 11 years. Please ensure you bring a face covering with you on your visit or you can purchase one from us.
Our catering outlets will all be operating as takeaway and sit in and we would encourage you to use contactless payment methods wherever possible. The toilets on the train platform will be open as usual, however we will be managing capacity so you may find you need to queue a little longer than usual.
We’d like to thank you in advance for your patience and understanding at this time, as we all work to adapt to a new way of visiting. We’ll have plenty of staff on hand to answer any questions, reassure any worries and to help you adapt to our changes.
We’ve installed over 20 new hand sanitiser stations at key areas around the aquarium, in addition to the existing handwash facilities, to encourage regular hand washing.
We are respectfully asking visitors who are showing symptoms of Covid-19 not to visit the aquarium.